All tours and services
can be booked directly with Dragon Travel or its appointed agents. Dragon Travel and the
Client agree that the terms and conditions for the services provided by Dragon Travel
shall be governed by the following general booking conditions and that the general booking
conditions shall form an entire part of the service contract, whether verbal or written,
entered into Dragon Travel and the Client.
Prices and validity
All prices quoted to the Client are
net in U.S. Dollars and valid until 30 September, 2005. Dragon Travel also warrants that
the prices quoted to the Client are correct at the time of issuance of Clients
brochure but are subject to change in line with market, tax, currency fluctuation, with or
without prior notice.
Payment
Upon confirmation of a reservation, a
30% ( thirty per cent) deposit is requested and the balance of the total package tour
price should be paid at least 30 days ( thirty days) before starting date of the tour, or
otherwise Dragon Travel may cancel the bookings without any refund of the sums already
paid to Dragon Travel by the Client. The Clients payment shall be executed by cash
or credit card or travellers cheques. Except for cash payment, service
charge may be added. In case credit facilities has been agreed with the
Client, payment shall be executed by telegraphic transfer to our bank
account.
Cancellation
Charges for cancellation of booking
are not levied by Dragon Travel but if hotels, carriers and other contractors apply
charges for cancellation, the Client shall be liable to pay those charges to Dragon
Travel.
Liability
Dragon Travel always undertakes
everything within its power to exceed the Clients expectation in terms of quality
and value. The understanding is that Dragon Travel acts as intermediary between the Client
and airlines, hotels, transport operators, local tourist offices providing services to the
Client. Dragon Travel shall in no event be liable to the Client by reason of
unsatisfactory services provided to the Client by third parties or by way of indemnity,
for any loss, injury, delay, change in schedule or other adverse events beyond the control
of Dragon Travel. The Client warrants that Dragon Travel shall not be responsible and
liable for additional expenses and damages due to any delay, accidents, action of god,
unrest, political action.
Claims
All disputes, claims and litigation
regarding the services shall first be settled by way of negotiation and mutual
understanding. In the event such negotiation and mutual understanding would fail, the
disputes, claim and litigation shall finally settled by arbitration of the Vietnam
International Arbitration Center at the Chambre of Commerce and Industry of the Socialist
Republic of Viet Nam. All claims must be submitted in writing within 14 days after the end
of the services.